Actions taken due to COVID-19 pandemic

Dear Guests,

Although health and safety have always been our priority, our care  for your comfort and wellbeing is equally important to us.

We would like to inform you that during functioning, Rezydencja Luxury Hotel**** is taking action to reduce potential risks of Covid-19 transmission and takes care of our guests and staff in reference to coronavirus.

Our team approaches the present situation extremely seriously, therefore we have implemented the best practices possible to provide services.

We will appreciate your understanding of the situation and your cooperation in keeping all of us safe.

Below, you will find the practices implemented in this hotel to protect you from possible Covid-19 transmission  in accordance with recommendations of Chief Sanitary Inspectorate and the Health Ministry to avoid any confusion:

1. Taking temperature at the check in
2. Mask wearing in all public areas of the hotel
3. Hand disinfection at the check in
4. Social distancing 1,5m
5. A la carte breakfasts or in-room dining
6. No access to the Relaxing Are
7. Not registered persons will We highly appreciate your understanding and responsible approach.

We review all official advice from the Chief Sanitary Inspectorate, Health Ministry on a daily basis and will escalate our response and actions in line with any recommendations received. The hotel has a Covid-19 leadership committee in place.  Additionally, we have daily update reviews with actions taken as appropriate.

OPERATIONAL CONTROLS IN PLACE WITHIN Rezydencja Luxury Hotel****

We have a number of hand sanitizer points throughout the hotel both in front of house areas and also for staff use back of house.

We have increased not only the frequency of ventilating the rooms and cleaning  in high risk public areas i.e. door handles, banisters, lift buttons, bathrooms fixtures but also key bedroom touch points cleaning i.e. bathroom, door handles, switches, remote controls and telephones. Air conditioning panels, lighting buttons, pens and pencils, table tops and tables, as well as cabinet handles are also specially disinfected.

We have assigned more team members each shift to ensure best practices with regard to sanitizing bedrooms and public areas.

All our managers are familiar with the procedures to be taken in case of any guest reporting symptoms of Covid-19. Also all our team members have gone through internal trainings.

We kindly ask you to inform the hotel before arrival in the event of Covid-19 symptoms, i.e. coughing, shortness of breath, fever or flu-like symptoms.

We are doing everything to ensure you have a worry-free stay with us. We are looking forward to welcome you in our hotel. Should you have any concerns, please do not hesitate to contact us at +48 32 450 25 88  or recepcja@rezydencjahotel.pl .We will be delighted to assist you.