#SafeHotel

Security policy

Thought of your health and peace has always been our priority, so we make every effort to ensure that your stay is unique, but above all peaceful and safe.

By reason of the current epidemic threat, Rezydencja Luxury Hotel ****, as a facility, undertakes activities in accordance with the guidelines and recommendations of the Chief Sanitary Inspectorate, the Ministry of Health and the World Health Organization to minimize the potential spread of Covid-19, as well as provide comfort and the well-being of all hotel guests and staff.

At this point, we kindly ask you for your understanding and cooperation so that we all stay safe. Below we present the practices introduced in our facility.

Localization

We are located beyond the main cities, away from public places. Our territory has 16,000 m², and fort he most part is green. Restaurant and conference rooms have direct access to the garden terrace. Access to the garden is possible through several entrances, and the benches are located at large distances. The entire facility is surrounded by a fence or a natural barrier. We have a separate, closed exit and entrance for employees and guests (separate entrance gate with a security barrier and a bar). The facility is monitored 24/7

Reception

Reception desk, hotel entrance door and other areas, incl. the handrails in the lobby in the staircases are regularly disinfected.
The presence of a guest at the reception desk is kept to a minimum.
The number of people waiting in line at the reception desk in the hotel lobby is limited

Hotel rooms

The hotel rooms are thoroughly disinfected according to GIS (Chief Sanitary Inspectorate) recommendations and are regularly ventilated.
In the rooms, we additionally disinfect bathroom fittings, bathtub, shower, toilet.
Air conditioning panels, remote controls, telephones, lighting buttons, pens and pencils, tabletops and tables, as well as cupboard handles are also specially disinfected.
We provide our guests with disinfectants in hotel rooms.
The employees of the housekeeping department are equipped with masks and disposable gloves. After cleaning the room, the cleaning person takes off the gloves, disinfects the hands and having the new gloves, places the clean things such as: towels, bathrobes, bed linen in the room.
The room is cleaned 24 hours after the guest has checked out and can be sold 48 hours after the guests have checked out.

Restaurant

We rearranged our restaurant space along with a garden terrace to keep the minimum distance between the tables at a distance of 2 meters.
We serve breakfast and à la carte meals in the restaurant according to the ministry's recommendations.
In the restaurant, after each guest, all the tableware is replaced and the table and chairs are disinfected.
Our staff works in masks.
On request, we serve meals to the room, we do not charge an additional fee for roomservice.
Public toilets are disinfected every hour.
All meals are prepared in sterile conditions in accordance with HACCP, [Hazard Analysis and Critical Control Points System ] and sanitary-epidemiological station rules, by our personnel trained in the principles of safety and hygiene

Conference space

All conference rooms are ventilated regularly.
Hand disinfectants are placed in front of the conference rooms.
Conference equipment - such as: projector, laptop, switches, drivers, door handles - are disinfected.
Conference chairs are placed at safe distances, keeping the distance of 2 meters.
Each conference room has two entrances from the hotel side and from the garden.

The entire facility

Hand disinfection facilities are placed throughout the hotel - both for guests and staff.
We have increased the frequency of airing the facility, cleaning public places, as well as high-risk items and elements, such as: door handles, handrails, countertops, elevator buttons.
Public toilets are disinfected every hour.
There is a separate entrance to the hotel for employees and suppliers who have the temperature measured every time.
Disinfectants are available for guests and staff in the hotel's public areas.
Wearing masks in public areas of the hotel.

Hotel team

Each employee has undergone internal training and all managers are familiar with the procedure if the guest will report symptoms related to Covid-19.
After arriving to work, each employee has the temperature measured (with a non-contact thermometer) in a specially prepared room. In the case of low-grade fever and sickness symptoms, the employee is posted home.
Employees are provided with a hand sanitizer - the dispenser is available in the back of the hotel and in the cloakrooms.
We have introduced additional disinfection of the public spaces for employees - cloakrooms, kitchens, break rooms and warehouses

Security gate

At the reception, during check-in, the temperature is measured (non-contact) by the receptionist. Employees are required to check guests in disposable gloves and a protective mask.
Every employee of the hotel has the temperature measured every 4 hours while performing their official duties. Only people who have passed the security check are allowed to be in the hotel.

Additional protection measures

We have introduced additional technological solutions aimed at ensuring the cleanliness and sterility of the surfaces in which our guests are staying.
The hotel is equipped with gravity ventilation, which is responsible for blowing out, and thus purifying the air that is in the rooms. Gravity ventilation prevents the blow of air into the rooms from other spaces. All filters are replaced in accordance with the recommendations of the sanitary-epidemiological station and the indication of the need for replacement.

Personal security

While entering the hotel, please disinfect your hands and put on a mask.
We encourage all guests and our employees to smile in greeting instead of shaking hands.
Please keep a safe distance in direct contacts.
The dryers in the hotel rooms were turned off in accordance with the regulation of the Ministry.
We prompt you to make non-cash payments. Guests themselves operate the payment terminals, which are disinfected after each use.
We prefer to contact the hotel reception by e-mail or telephone.

Useful information

We recommend you to follow the information on the gov.pl website in order to avoid false and misleading reports.

If you experience disturbing symptoms (such as high fever, cough and shortness of breath), contact the NFZ [National health Fund] hotline 800 190 590, or use the search engine for an infectious hospital or GIS [sanitary inspectorate ] facility https://gis.gov.pl/mapa/

On our website you can view all available offers and make a reservation. All available packages are constantly updated.

Direct contact

If you need help, or have any questions for us with regard to booking or precautions, please contact us on the phone number

Phone.: +48 32 450 25 88
email: recepcja@rezydencjahotel.pl

Both forms of contact are available 24 hours a day, 7 days a week.

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Our activities in connection with the COVID-19 pandemic